FAQs
TURN-AROUND
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Many of my products are made to order when your order is placed. Therefore, most orders will be shipped out within 5-10 business days of the order date, unless otherwise noted on the product listing. If you are looking for an expedited delivery, please email me at krystal@silverborders.com and I will do my best to accommodate your request.
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LAYAWAY / MULTIPLE PAYMENTS
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Yes! I do accept multiple payment plans on anything over $100. I require 25% of the total plus shipping to reserve the piece. Then, I offer up to 4 nonrefundable payments spread over a maximum of 6 weeks. I am happy to accommodate what works best for you, so please indicate the time frame you prefer in your message. Payments must be paid promptly upon the times agreed upon. Failure to do so without communication with me will result in the cancellation of your plan. All prior completed payment(s) for Layaway items are nonrefundable.
WARRANTY/REPAIRS
I hope that you love your jewelry as much as I loved creating it. If you should have any issues with your order, please contact me at krystal@silverborders.com.
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All my jewelry is handmade, every piece will be unique and exclusive, please allow imperfections and slightly difference with the pieces on pictures, is part of the beauty. My hand-crafted jewelry will show signs of the hands that made it, these are not flaws, they make your piece unique and impossible to recreate, the opposite to a mass-produced factory manufactured item.
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All Silver Borders jewelry is carefully hand crafted and I want you to be happy with your purchase. If you have any concerns regarding the craftsmanship of your piece, please contact us right away so we can help resolve the issue.
Silver Borders is not liable for lost or damaged gemstones or accidental damage by the customer.
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If you have a Silver Borders product that needs repair, please email krystal@silverborders.com with a detailed explanation of what needs repair (include pictures), and I will assist you.
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RING SIZE QUESTIONS
The best way to find your ring size is to stop by any local jeweler and simply ask them to measure your finger(s) to determine your size. You also can bring a ring that you know fits well and have them measure it (this works great if you're buying a ring for someone else!) If neither is possible, reference this nifty website, but know results may not be as reliable as a professional jeweler's measurements: http://findmyringsize.com
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CAN I GET A RING RESIZED
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My gemstone rings CANNOT be resized but if you see a ring you are interested in please message me. I have a lot of natural gemstones that would love to be set into a beautiful ring.
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CARE INSTRUCTIONS
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Always keep in mind that most jewelry is delicate to some degree. Jewelry pieces should not rub up against each other, other types of metal or any harsh surfaces as they will scratch and wear. Nor should they ever take too much weight or force. You should also avoid harsh chemicals from coming into contact with your jewelry.
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It's a great idea to store your precious jewelry in small boxes or pouches when not being worn to help keep it clean and prevent it from being scratched. All jewelry purchased from Silver Borders comes in cotton muslim bag which is perfect for this.
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STERLING SILVER TARNISH
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Tarnishing is a natural process which is caused by oxygen and moisture coming into contact with various types of metal. If your once shiny metal has turned dark, this is likely to be the reason why. Understanding tarnish is key to cleaning your jewelry.
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.925 Sterling Silver will tarnish relatively easily, meaning it will turn a brown, grey or black color over time. You may have read that pure or fine silver won't tarnish, but that isn’t true: it does, just more slowly and in a less noticeable way than sterling silver. Pure silver can be cleaned in the same way as sterling silver.
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The reason sterling silver tarnishes more easily is because pure silver has been alloyed with copper, which has the benefit of making the metal harder and much more suitable for making jewelry than pure silver, which is too soft for many uses.
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Preventing tarnish on silver:
Wearing your silver jewelry regularly can help to slow down the process of tarnishing as the metal moving against your skin and itself will help to keep it clean. It's also important to keep pieces out of flowing air and humidity when not being worn. In particular it's not a good idea to store your jewelry in your bathroom. If you live in a humid place you should take extra care to protect your jewelry from humidity. Keeping a humidity absorber near where you store your jewelry can help.
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CLEANING YOUR JEWELRY
The best way to clean your jewelry is to use a clean, soft, dry microfiber cloth to gently remove fingerprints, dirt, residue, and oils. Avoid using any harsh chemicals or jewelry cleaners as these can damage the surface of the stone or remove the patina on your piece. Avoid using any harsh chemicals or jewelry cleaners as these can damage the surface of the stone or remove the patina on your piece.
You are welcome to send me your jewelry for cleaning or renewing the oxidation. Just email at krystal@silverborders.com to inquire.
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